How Fed-Support.com collects, uses, shares, and protects your information. By using our services, you consent to the practices described below.
Fed-Support.com ("Fed-Support") respects your privacy. This Privacy Policy explains, in brief, how your data is collected and used by Fed-Support.com. Please read it carefully. By accessing the services provided by Fed-Support.com, you agree to the collection and use of your data in the manner described here. If you have questions or concerns, please contact our Customer Support Desk at sales@fed-support.com.
This policy does not apply to the practices of entities that are not owned, managed, or controlled by Fed-Support.com, or to people who are not employed or managed by Fed-Support.com. We want you to feel comfortable using our websites, feel secure submitting information to us, and know that by using our sites you consent to the collection of certain data.
We automatically receive and collect certain anonymous information in standard usage logs through our web server, including computer-identification information obtained from cookies sent to your browser, such as:
We may collect the following personally identifiable information: your name (first and last), an alternate email address, mobile phone number and contact details, ZIP/postal code, demographic profile (such as age, gender, and address), financial information (such as account or credit card numbers), and your opinions of features on our websites. We may also collect information about the pages you visit, the links you click, and the number of times you access a page. You can terminate your account at any time; however, your information may remain stored in archive on our servers even after deletion or termination of your account.
We collect anonymous traffic information when you visit our site, and personally identifiable information when you register with us. During registration you provide contact information (such as name, email address, gender, address, PIN code, and cell number). Upon registration, users may receive communications from Fed-Support.com (for example, newsletters and updates). We use this information to contact you about the services you use and services in which you have expressed interest.
If you purchase a product or service, we request certain personally identifiable information on our order form, including contact information (such as name and email) and financial information (such as credit card number, expiration date, CVV, name on card, and billing address). We use this information for billing purposes and to fulfill your orders. If we have trouble processing an order, we will use it to contact you.
The site contains links to other websites whose privacy practices we do not control. Any information disclosed in public areas such as forums or message boards becomes public information; please exercise caution when disclosing personal information there. We are the sole owners of the information collected on our website.
We use your email address to send you password reminders and registration confirmations, newsletters, changes to the service's policy or terms of use, and event-based communications such as order information, renewal notices, invitations, and reminders. We may send newsletters and updates upon registration.
We use your personal information to help provide personalized features, tailor our sites to your interests, get in touch with you for password retrieval and policy changes, provide the services you request, and preserve social history as governed by law or policy. We use contact information internally to direct our product-improvement efforts and to contact you as a survey respondent. We use anonymous traffic information to deliver a more personalized service, recognize your access privileges, diagnose server problems, administer our sites, and understand how people use them.
We will not use your financial information for any purpose other than to complete a transaction with you. We do not share or rent your email address with third parties except our agents and alliance partners. We use enabling partners such as business associates to fulfill orders and credit-card processing companies to process payments; these entities do not retain, store, share, or use personally identifiable information for any other purpose.
We do not rent, sell, or share your personal information, and we will not disclose any of your personally identifiable information to third parties unless: we have your permission; it is necessary to provide products or services you have requested; it is needed to investigate, prevent, or act regarding unlawful activities, suspected fraud, or threats to the safety or security of any person, or violations of our terms; or special circumstances such as compliance with subpoenas, court orders, or requests from legal authorities require disclosure. When you enter sensitive information on our registration or order forms, we encrypt it using Secure Sockets Layer (SSL) technology. No method of transmission or storage is 100% secure, but we follow generally accepted industry standards to protect your information.
Supplying personally identifiable information is entirely voluntary, and you are not required to register to use our sites (though some services are offered only to registered visitors). You may change your interests at any time and opt in or out of marketing, promotional, and newsletter mailings. Fed-Support.com reserves the right to send certain service-related communications considered part of your account without an opt-out.
You may update your information and change your account settings at any time. To stop receiving newsletters and promotional communications, follow the unsubscribe instructions in each message or email sales@fed-support.com. Upon request, we will remove or block your personally identifiable information from our database, canceling your registration - though your information may remain in archive on our servers after deletion or termination.
A cookie is a small text file stored on a user's computer for record-keeping. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for an extended period). Session cookies make navigation easier and more secure and store your secure session and browsing preferences; persistent cookies store your username and interests so you don't have to re-enter them and help us tailor the experience.
You can accept or decline cookies through your browser settings, but some areas of our site - such as customizable pages, contests, or surveys - may be limited if you reject them. Some business partners (such as advertisers) may set cookies when delivering banners; we have no access to or control over those cookies, and this policy covers only Fed-Support.com's use of cookies. We do not tie Fed-Support.com cookies to personally identifiable information, and we do not use cookies in emails.
To protect against loss, misuse, and alteration of the information under our control, we maintain appropriate physical, electronic, and managerial procedures. Our servers are accessible only to authorized personnel, and your information is shared with relevant personnel on a need-to-know basis to complete transactions and provide the services you request. Although we endeavor to safeguard your information, transmissions over the Internet cannot be made absolutely secure; by using this site, you agree that we have no liability for disclosure of your information due to transmission errors or unauthorized acts of third parties.
To correct or update any information you have provided, you may do so online, or send an email to sales@fed-support.com.
We reserve the right to change or update this policy at any time by placing a prominent notice on our site; such changes are effective immediately upon posting. If we make material changes, we will post them to this statement, the homepage, and other appropriate places so you are aware of what we collect, how we use it, and under what circumstances we disclose it. Please review this policy frequently. You are welcome to offer views or suggestions through our Contact Us form.